Last updated: 8 November 2026
We want you to be happy with every gadget you buy. If something isn't right, here is how returns and refunds work at GadgetGeek.pk.
7-day returns
You can request a return within 7 days of delivery if:
- you received a damaged, faulty or wrong item, or an item is missing; or
- the product is unused, in its original packaging with all accessories, manuals and freebies.
Items we can't take back
- Personal-care and hygiene products that have been used or unsealed (for example facial, grooming, massage or nebulizer accessories that touch the skin or face).
- Products damaged by misuse, accidents, liquid, or incorrect voltage or charging.
- Items returned without original packaging or with missing parts.
How to request a return
- Message us on WhatsApp at +92 329 4333329 or email support@gadgetgeek.pk with your order number.
- Share photos or a short video of the item and the problem. An unboxing video helps for damage or missing-item claims.
- We'll confirm the return and explain how to send the item back.
Return shipping
- If the item was damaged, faulty or wrong, we cover the return delivery cost.
- For change-of-mind returns, the customer pays the return delivery cost, and the original delivery charge is not refunded.
Exchanges and refunds
- Once we receive and inspect the item, we offer a replacement, an exchange for another product, or a refund.
- Refunds are made by bank transfer within 5–7 working days after inspection. For cash on delivery orders, please share your bank account details with us.
Cancelling an order
You can cancel your order free of charge before it is dispatched. Message us on WhatsApp or cancel from your account. Once dispatched, the order follows this return policy.